Terms – consumerTerms of Purchase There is no minimum order regarding the number of articles or price. Swedish VAT is included in all prices for deliveries within the European Union. Tax is excluded from the price for deliveries outside of the European Union; however, orders shipped to countries outside of the European Union may be subject to import taxes, customs duties and/or other fees levied by the destination country. Any of these additional costs shall be the responsibility of the recipient. Customs policies vary widely from country to country, therefore contact should be made with your local customs office for further information in order to avoid any unnecessary problems or delays. Terms of Delivery Deliveries are made by mail, parcel post or by courier, depending upon the weight of the package and/or customer preference. Delivery Time Products in stock are normally delivered within 1-2 weeks, depending upon your location and postal connections with Sweden. We do not guarantee that the products will arrive within the usual delivery time as unforeseen delays may occur. For example, customs clearance procedures may cause delays beyond our normal delivery estimates. We are not liable for any losses which may be suffered as a result from a delay in delivery. Card Security We only accept payment by credit card. We accept VISA and MasterCard. There are no additional fees included in your payment. We cooperate with PayEx to ensure the secure processing of card transactions. Your credit card number is encrypted and sent directly to the bank, and is never stored with us. Customer Information In order to shop with us, we need you to fill in all required fields as part of your customer registration process. By confirming your orders, you are giving your consent to having your name and personal details registered in our customer register. All information that you share with us, either in person or through registration on our website, will be processed by StjärnDistribution AB which acts as our customer information manager. This information will be used to carry out our obligations towards you as our customer, perform simple credit checks, keep you informed about special offers within the areas of your personal interest, as well as being used for general marketing purposes. In order to carry out these activities, we may need to share your customer information with our business partners.
You have the right be informed about all of the information that we have registered regarding you as our customer. You may have a copy of your information sent to you, for which you will be charged an administrative fee of 50.00 SEK. If any of your information is incorrect, incomplete or irrelevant, you have the right to request to have this information corrected or deleted. We never share customer information with unauthorized third parties, with the exception of our contractors and business partners.
It is essential that we have your current email address in order to easily communicate with you regarding your orders, but you can choose whether or not you wish to receive newsletters from us. Should you receive an unwanted newsletter from us, you will find a link at the bottom where you can easily block your email account from future newsletters. Cancellation You may cancel your order by notifying our Customer Service Department by phone or email provided that it has not already been shipped and that other arrangements have not been made. Returns You may return new, unused products within two weeks of your receipt of the goods for a full refund. If any product is damaged upon its arrival to you, please see "Damaged or Defective Products " further below. The return address for letters up to 2 kg is:
StjärnDistribution AB
Hästskovägen 12
813 33 HOFORS SWEDEN Please contact our Customer Service Department if your return weighs more than 2 kilos. You do not have to specify why you wish to return the products, but you should include a note stating that you are returning them. Freight and shipping costs for a return are always your responsibility. Returns may not be sent COD (collect on delivery). Please note that if re-packaging is necessary, you are responsible for providing adequate packaging so as to avoid damage during shipping. Products damaged due to inadequate packaging will be debited to your account. Damaged or Defective Products If you receive a damaged or defective product, contact our Customer Service Department as soon as possible upon discovery. Please note that packages which are visibly damaged upon arrival must be reported to our Customer Service Department within eight (8) days of receipt. Defective products are always returned at our expense, but please contact us before returning products. Any defective product should be marked with a return number before being sent back to us. Returns may not be sent COD (collect on delivery). Damaged or defective products will normally be replaced by a new product. Liability We are not liable for any misprints or discontinued products. We have no obligation to deliver orders with incorrect prices or incorrect product specifications as a result of typographical errors. Safe With Us! We abide by the Distance Selling Act, as well as the recommendations of the Swedish Consumer Agency and the Swedish National Board of General Complaints, and hope that you will feel safe and happy as a customer with us.
StjärnDistribution AB
Org.nr: 556612-7444
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